I have no criticisms about the service I received today when I had my haircut. However, we were back to the gowns that were used prior to the pandemic, the only disposable towel used being a small one which was draped around my shoulders between having my hair washed and the start of my haircut. I was offered either water or Prosecco but coffee (which I always go for) was not available, so I did not have a drink. The mask I wore was my own. I was charged £63 for my haircut and to my understanding, the charge for a haircut by a style director is £60. This leads me to believe that the £3 charge which was imposed on customers after the first lockdown was lifted (when disposable gowns were also used and the pack containing a mask was handed to the customer) is still being levied. This means that I was charged £3 for the small paper towel which would have cost only few pennies! I am aware that businesses have suffered greatly as a result of the pandemic, but so have all of us. I feel disappointed at what I feel is an attempt to abuse the good will of loyal customers especially by a business in the calibre of Toni & Guy.
