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TONI&GUY Bluewater

Customer Experience
1.6
Appointment verified by SALONGENIUS Software

Hello,

Had a hair cut at the Bluewater Toni and Guy today. Hair cut and stylist were ok, however the overall customer experience was awful.

This is the worst high end hairdresser I have ever visited...and the most expensive may I add.

Things that were wrong:
- clumps of hair all over the salon, which have not been swept up
- hair pins on the floor
- trolley wheel had a massive heap of hair twisted around one of it well
- I sat in between trainees who were having a lesson. Terrible place to sit me. I heard a trainee get told off for not reading the night before, and where the other trainees were practicing it was messy.
- the whole salon was messy...chairs nor tucked in...things left around.
- tile coming off wall
- paint off wall in some patches
- seats looked dirty
- more like a college hair salon than high end

Left feeling disappointed having paid £58 for this experience. Where does our money go?

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Bluewater

Thank you for your review and I'm sorry to hear of your disappointment regarding our prices and the service you received.

Our client's satisfaction is paramount to us and we would welcome the opportunity to discuss this with you in order to regain your goodwill.

Please contact our management team at your earliest convenience to discuss this further.

Kind regards

Toni&Guy Bluewater