Great salon, been twice, Emily done my hair each time. Over the moon id finally found a great salon, unfortunately i'm only able to get my hair done on a mon, having tried to rebook in Sept was told NO APPOINTMENTS with Emily were available, even requested Oct Or Nov, to be told No Appointments available, so unfortunately i'm now looking for a new salon. Shame because i was so happy there. :-(
Hi Ange, firstly thank you very much for taking the time to provide feedback on your experience with us. To be told you cannot get an appointment with someone you like and trust can be very disappointing. At the point of sounding arrogant, our team are all fantastic stylists which is why we are so busy and for such a long time in advance. However, the last thing we want to do is turn clients away, especially when they are happy coming to us. If you are happy to do so we would ask that you contact us again and we will do our absolute utmost to get you booked in with a stylist that you are happy with and on a day that suits you. We have moved to new much larger premises and we are increasing our staff levels so we are better equipped to deal with more appointments. It would be great to have you back to 1302.
