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Lovely salon the girls were so helpful... I rang last minute for a blow dry and they could fit me in so last minute my blow dry lasted for days and my hair usually drops after I have a curly blow...the salon was spotless lovely atmosphere the girls we’re so chatty and friendly... amazing salon the girls are like a big family
My daughter booked the owner some months ago after a hair trial for her wedding for herself and 3 bridemaids and was asked for a £50 deposit. The wedding had to be postponed due to unforeseen circumstances by 13 weeks. The owner said she had another wedding to go to that day but could still fit my daughter's bridal party in. 2 weeks prior to wedding she asked for £150 final payment as she wouldn't have time on the day. My suspicions were voiced at the time. 1 week to wedding she demanded another £60 saying £50 per head quoted was an estimate, £10 a head extra for hair, £10 for changing the date and £10 for cancelling make up (that was cancelled because it was awful). Day before the wedding she contacted my daughter again to say she could not do the hair herself and would not be in that day but another stylist would do it instead. Well the hair was nothing at all like the trial and by the time by daughter reached church was falling out. My other daughter who was a bridesmaid her
Am I wrong in thinking when you book an appointment in advance naming a specific stylist that on the day you expect to be attended to by that stylist?!!!! Not here apparently! What was supposed to be a happy and exciting time turned out to be very upsetting and distressing for my young goddaughter on her prom day.The lady who was supposed to be doing her hair did not come near her instead it was a lady who either could not or would not do the style requested,even though she was shown photos! and worse still the end result was really bad, she could not possibly have gone to her prom with it as it was.She came home absolutely distraught,sobbing and inconsolable! We went to the salon and spoke to the owner who unfortunately had never been on a course for customer Service skills! She had no regard for the distress caused simply repeating over and over that prom day was like a conveyer belt....lovely! She totally dismissed our request for even a partial refund.
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