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Lady Muck

Unprofessional! Customer Service Skills...Nil!
1.0

Am I wrong in thinking when you book an appointment in advance naming a specific stylist that on the day you expect to be attended to by that stylist?!!!! Not here apparently! What was supposed to be a happy and exciting time turned out to be very upsetting and distressing for my young goddaughter on her prom day.The lady who was supposed to be doing her hair did not come near her instead it was a lady who either could not or would not do the style requested,even though she was shown photos! and worse still the end result was really bad, she could not possibly have gone to her prom with it as it was.She came home absolutely distraught,sobbing and inconsolable! We went to the salon and spoke to the owner who unfortunately had never been on a course for customer Service skills! She had no regard for the distress caused simply repeating over and over that prom day was like a conveyer belt....lovely! She totally dismissed our request for even a partial refund.

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