Extremely disappointing customer service for a Liverpool City Centre Salon.
My mum had booked an appointment today for a wash cut and blow dry for £39. Having had her hair cut here before, she was looking forward to another great restyle. After being seated at the hair wash basin she was informed that due to ongoing boiler problems the water might be “a little bit cold.” When the water was switched on it was VERY cold, no warmth, just standard cold tap water that NO ONE would use to wash and condition their hair. My mum found the temperature unbearable and advised that she felt unable to proceed with the wash or even have the rest of her hair wet down. It was agreed with the stylist that they would use a spray bottle to dampen the hair for the cut. For what it’s worth, my mum was happy with the cut and feels the stylist did the best she could in the circumstances but it was the managers attitude which left her feeling more than a little disappointed. The stylist took no more than 10mins to dry Mums hair as it was only damp from the spray and she would be going home to give it the wash it needed when she arrived for her appointment. Without any complaint from my Mum the stylist had a discussion with the person in charge that day and returned to advise that because the water was cold they were giving her £5 off. ?
As you can imagine this is hardly acceptable given the grave differences between the service offered and the service received. The salon manager was contacted by phone and was less than helpful. She very reluctant to drop the price to an acceptable one and was in no way apologetic for the lack of a “service” my mum received. I sincerely hope other customers had the fortitude to complain about paying the price of a wash cut and blow dry for what was effectively a dry trim. Poor form Rush.
