Response from Saks Hair Knaresborough
Hi Nicola Cody,
Thank you for taking the time to share your thoughts about your recent visit to our salon. We are sorry to hear that your experience was less than satisfactory. We always strive to provide our clients with exceptional service and it is disheartening to hear that we fell short of your expectations.
We apologize for any inconvenience you experienced during your appointment. Our team values the importance of paying attention to each client's specific needs and we regret if this was not reflected during your visit. We will make sure to share your feedback with our team and take necessary steps to ensure a more pleasant visit in the future.
Thank you for bringing up the pricing confusion. We take transparency seriously and will ensure that our clients are given the correct information before starting their service.
We would be happy to address any concerns you may have if you decide to give us another opportunity. Thank you for choosing our salon and we hope to see you soon.
Sincerely,
The team at Saks Hair Knaresborough