Unfortunately last visit was a painfully slow awkward hair cut. Resulting in me feeling very unhappy with outcome and indeed although supposedly being dealt with by a fully qualified stylist another stylist had to come over and finish the job after a 1hr 30 minute hair cut on very very short hair. Sadly unimpressed when previously all I had to say about this salon was exceptionally good things.Manager promised free hair cut and contact to resolve neither ever materialised despite ensuring that they had correct details twice.
I popped in for a haircut the other day, they were able to fit me in and I was welcomed into the salon.
Unfortunately the girl cutting my hair took a chunk out my hair above my ear with her clippers, down to the scalp. My hair is short here so it's quite noticeable, until it grows back. I didn't notice it until I got home and saw it up close in the mirror so I obviously didn't say anything at the time. I accept that mistakes happen, but there was no way that the stylist couldn't have known she'd done this, and I was disappointed that she hadn't said anything to me, and had charged me the full price. In my opinion she should have pointed out her mistake straightaway and not charged me, so on that basis I unfortunately won't be going back or recommending the salon.
My overall exerience at this salon is excellent and I will visit again.
My stylist Sam, was very friendly and helpful and gave me a hairstyle that I am extremely happy with.
I would highly recommend this salon.
Absolutely love how my hair looks after getting it cut short. I was so nervous about how it would look, but Erica did such a good Job! She always remembers exactly what my hair is like, how I had it cut last time and how I like it styled, even though I've only been to Hays a couple of times before. Very happy customer!