I booked through the website with the senior stylist. I called an hour before my appointment to check the stylist was there (I've had problems in the past) I was told yes. When I arrived the senior stylist wasn't there and with no apology or explanation I was seen by someone else.
We are so sorry to hear that you didn't fully enjoy your experience. We'd love to hear about what we could be doing better. Please get in touch with the salon on 01743 241325 and ask to speak with Michelle or Tom.
