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TONI&GUY Bath

Worst experience of my life
1.4

I was really excited to have my hair done here. Unfortunately it was not what I expected. Went in to get a colour and bleach process alone took 2 hours. They washed it off and it was brown, yellow and white. They then toned it and it was still patchy. They then went to put the colour on which was mostly on my forehead and then they left me alone for 30 minutes with the colour which didn’t change at all. At this point I was crying as it looked so bad and the whole process had taken 4 hours thus far. The manager barely offered any knowledge as to how to fix what had happened even asking me ‘what do you want me to do’ to which I replied ‘I don’t know I’m not a hairdresser.’ No one in the salon seemed to have any knowledge and all the girls were giggling and whispering to each other which made me really paranoid. It was a very bad atmosphere! I asked for them to wash off the patchy and cheap product and I left with wet hair. They then had the audacity to ask me to pay for the whole mess. Worst hairdressing experience ever.

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