Broad Street Congresbury

I thought I was lucky enough to get an appointment before the second lockdown was established but it became very apparent that there were many free appointments, even in the current climate.
From start to finish the process was a shambles. I called to book an appointment at the Nailsea salon but after having to chase multiple times I was informed that the appointment was made in Congresbury by mistake.
I made my way to the Congresbury salon and was met with a lovely receptionist and stylist. Unfortunately after 30 minutes from setting foot into the salon and walking out, I was charged for a full “restyling session” which if I did not have a discount code would have been £60!
I asked my stylist (*****) to cut off a significant length and add layers which I would have been more than happy to pay full price for if the layers and finish were up to standard. The length was taken off as requested but only one layer was added and I was rushed off before the next client arrived. 30 minutes for a full ‘wash and re-style (long hair) at full price is ridiculous and was very apparent in the state my hair was left in. However, he was Of course more interested and very informative and skilled in up-selling products.
While I was having my 30 minute rush session, I was very aware of my stylist telling the receptionist of all of the additional costs that were to be added to my final bill. It made me feel even more uncomfortable as it was very obvious that I would be able to hear what was being said.
Upon leaving the salon I was given a card to recommend friends and family. unfortunately after my experience I will not be doing this. I look forward to your response.

Lovely experience very covid friendly everything done so well salon is immaculate staff all great fun in haloween costumes charlotte revatalised my hair with great colour and cut perfect as always.

This was my first visit to this salon. Everyone very friendly & chatty. Very impressed how focused everyone was with Covid protection.
Also very happy with my beauty treatments by Lindsey who was great. An excellent salon.

This was my first visit to this salon. Everyone very friendly & chatty. Very impressed how focused everyone was with Covid protection.
Also very happy with my beauty treatments by Lindsey who was great. An excellent salon.

I have not had appt yet but when I went in for appraisal everyone i spoke to was extremely helpful and honest. I look forward to my appointment

Great haircut and service. Felt very safe.

I gave Charlotte a big challenge and she definitely met it. She was helpful and listened to what I wanted done. Salon was clean and COVID sorted! I shall be going back again. Thankyou Charlotte ?

I have been going to broad street Congresbury for over 15 years and have always felt welcomed and it’s like catching up with friends, excellent service never had a bad experience there. Since the salon re opened after lock down due to COVID I always feel safe , standers are Second to none all colleagues are always happy and make it as normal as they can and a relaxing experience. Well done keep up the good work .

I currently have a frozen shoulder so can’t wash and blow dry my hair myself at the moment. Dan washed and dried my hair to perfection - it felt more like a pamper session! I always leave the salon feeling fabulous.

I always feel really safe & confident when I have my hair styled at Broad St Hair. Tracy & Wayne have had the very best safeguards from the beginning of restrictions, along with giving great service as always. Thanks Tracy & all the team. ?

Really like my new cut and colour

In these difficult times everything possible has been done to keep clients and staff as safe as possible. The quality of service is as high as ever.

Great as always. Very professional and very safe experience in current climate. Just Brill really!

Good . Did what I asked. Hope it grows in a nice shape as per last cut

As I had not had a hair cut at a salon in 20 years. I cut my hair with kitchen scissors!! I decided that it was time to brave a saloon Dan put me at ease straight away and didn't criticze my have a go hair cut treated me with care and I left feeling great he did just what he said he would and it's been a positive experience and I've booked to come back thank you so much for your support and patience

Second time of Lucy doing my hair and I love it. I have dark brown with a hint of grey and by adding red and doing my roots brown it livens it up. Been going to BSH for many years now and love them all!

The staff are very friendly and are good at keeping conversations. Make you feel welcome

Thank you Lucy thoroughly enjoyed the service and client safe guarding at the salon today well done Broad Street keeping clients safe

Thank you Lucy thoroughly enjoyed the service and client safe guarding at the salon today well done Broad Street keeping clients safe

Lucy cut my daughters hair it looks amazing

Quite a busy salon today, didn't realise the salon at Winscombe will be permanently shut. Not sure why the price has increased to £26.60 unless this covers the hair wash?

As always. Rhea does a brilliant job. Good to see you all although may not have recognised some!! Feel very safe coming into Salon. Well done. X

Absolutely brilliant. They have gone to amazing lengths to make clients feel secure and relaxed throughout the whole process. Great haircut too!

My visit was of the highest standard which I have come to expect. I felt very safe and was very pleased with the outcome as always. Thank you.

Most enjoyable afternoon Hair looks great as well Thank you

Super attention to Covid and happy with cut.

Pedicure today with Lyndsey. The treatment room was spotlessly clean and there are temperature checks when you arrive. Lyndsey did a very thorough job. Lyndsey is very experienced at her job and very friendly. I found the whole experience very relaxing and safe.
The hair salon is also very clean and safe with individual screened workstations

My 2nd stress free visit to Broad St Congresbury salon. Still the same excellent Covid prevention standards in place. Thank you for your thoughtfulness Tracy, it is much appreciated.?

As ever, the staff at Broad Street were brilliant. Always a treat to see them. My son was beyond happy with his haircut. Thank you Lucy.

Lucy did a great job, as usual!
I was very impressed with the precautions taken in the salon, and it was great to see everyone in good spirits.

Excellent PPE protection as always and cleanliness. Can not fault anything.

My first haircut since lockdown and I now have the best style I have had in years; thank you Lucy.
The Covid precautions were exemplary and I felt safe and well looked after as well as having fun with a new look ?

It was great to have my first haircut since lockdown. Lucy completely transformed my long locks into the best style I’ve had for years. I felt the Covid precautions were exemplary

Excellent haircut from Broad street hairdressers as usual

Really pleased to go back to Lyndsey! I felt very safe and every precaution was taken to follow the government’s guidelines re Covid. Lyndsey always does a lovely job and I will remain a loyal customer.

A great first trip in to the salon since before lockdown. Felt well looked after and very pleased with hair. Charlotte always listens to what the customer says And wants. Have 100% faith in her

Great cut and service from Rhea as always. Felt very relaxed and safe as they have gone above and beyond with regards to COVID. Probably the best experience I've had with regards to getting back.out and about

The salon was really friendly as usual. There were lots of new measures in place keeping it safe but it was very easy to know what to do. The quality of the service was as high as usual.

I arrived looking like the wicked witch of the west. I was made to feel very safe with all the checks and procedures put in place. As I have been shielded I was quite apprehensive about the situation but I cannot praise everyone enough. As I watched Dan cutting of my long curls I felt relief that I was returning to my normal self. The only down side is that I seem to have gone much more grey during lockdown. Thank you Dan.

I am really pleased with my new haircut. It really suits my kind of hair. The place was very clean, and I did not feel anxious

My first visit to the salon this morning since moving to Congresbury during lockdown. My hair was in desperate need of a tint and cut. Dan did an amazing job and I’m thrilled with my hair. Such a treat - a welcoming and professional salon.

I love coming and getting my hair done by Liv, Would highly recommend her to friends and family if they don’t already get there hair done by her! I have super thick hair and I always leave feeling so much lighter she is the best!

Wonderful experience adtersong! Now feel human again!

It was okay, felt very safe, everything seemed clean and organised. Due to Covid-19, was not enjoyable, just a necessity as needed my hair cut.

Excellent service, professional and I felt very safe.

I had a brilliant haircut today. The staff were really friendly and welcoming. The technique used was fantastic and my hair looks amazing!

Got my hair done by Charlotte just before lockdown so pleased to be back some four months later. Not keen on wearing a mask, but that’s the Government’s rule.

Dan did a very nice cut and pleasant atmosphere.

Had my first post-lockdown hair cut yesterday, and it was as great an experience as ever. I had to go to the Congresbury branch instead of Winscombe, but it was still lovely. The protocols in place made it feel completely safe (taking my temperature on arrival, hand gel, disinfection of my chair, new gown etc). It was so nice to be pampered, and to see the lovely Dan again for a chat & excellent haircut. Highly recommend Broad St.

Very pleased after a long and frustrating wait. Thank you for your help Livi x