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Coconut Hair

Coconut Hair Salon Ltd, Cobham
2.4
Appointment verified by SALONGENIUS Software

On my first visit, Lucy gave me a beautiful half head of highlights before Ricardo cut my curly hair. He delivered a cut that involved layering the top much shorter than the bottom - this didn’t quite work - and it wasn’t until a few days later that my daughter pointed out that there was a clear line halfway down my hair (and running all the way round) where my highlights separated from the very dark hair exposed by the layers. My husband commented that it looked like I had had my hair cut by two different people and wondered why it hadn’t been addressed at the time. However, after phoning the salon and then returning to it, I was reassured by my conversation with Lucy who proceeded to extend the highlights to cover those lost by the cut. Less impressive, however, was Ricardo’s insistence that I pay for these additional highlights, despite the fact that I was returning for the rectification of a mistake made by the salon. As it would have cost more to go to a different salon, I had no choice but to pay. I was taken aback by the lack of opportunity to discuss this with Ricardo, who claimed that it was my own fault this situation had occurred as I should have had a full head of highlights in the first place. I tried to point out that I had taken the salon’s advice, but was interrupted. My final haircut is fine and the colour by Lucy lovely, but I will not be returning to Coconut.

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