Sally Adams Aveda Lifestyle and Spa

I obviously didn’t have a great first experience so wanted to let others know. I contacted my local Aveda Salon on 7th August in Cobham to book Reflexology treatment and I had made it very clear to the staff member that I could do only 14th August due to child care issue. I had noted down the 14th on my calendar there and then so there wasn’t any confusion. I remember she was having problems on the system but that was soon corrected and she confirmed the date and time ( Monday 14th August to attend at 13:45-15:00pm). An email confirmation was sent which confirmed the time but not the date!
I went to my appointment for 13:45 on Monday as stated but was told that there must be some confusion and the appointment is actually on Wednesday 16th August! I told them I confirmed my appointment for Monday and I know I can’t have arranged the treatment for Wednesday as my husband is working. I arrange my appointment days when my husband is at home!

She started telling me that Reflexology gets booked up one year in advance and customers book months in advance so there is no way I was booked for Monday! Honestly, I’m not concerned how long in advance customers are booking up..I’m disappointed how this whole appointment was handled and the error is clearly on part of Aveda.
I didn’t go anywhere else on Monday incase I got stuck in traffic and didn’t want to miss the appointment. My whole day was wasted due to confusion surrounding this appointment.
I was sent a text reminder but I responded ‘yes’ to the time shown and didn’t see that it had 16th August on there otherwise I could have called the branch to tell them of this error.

All in all, just not pleased.