I arrived at the Guildford Salon to be told that my stylist was on holiday; that I had been called previously by the salon about this.
I definitely did not receive this call, neither did I get a voice message as I clearly would have rebooked. The person who dealt with this at the reception was most insincere in their apology and I felt did not care a jot.
Eventually after I stood my ground another stylist was found and I was taken and given good service.
Uncharacteristically poor for T& G in my experience....