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TONI&GUY Reigate

Hair cute and kerasilk treatment
4.0
Appointment verified by Zenoti

James was amazing and worked really hard to get my hair done as quick as possible. Unfortunately the appt was supposed to be only 1 hr when it took almost 2 hrs! I know from previous experience that kerasilk and haircut treatment take 2 hrs as they are 2 appts actually but when I booked and asked the receptionist to confirm how long she assured me it would only take 1 hr. no need to tell you pressure the stylists are under having to deliver in such a short timeframe. My parking almost ran out and James had to juggle between 2 clients, including me, to make sure I get out in time. In future I think at& G should acknowledge this and make sure they book the relevant time slot for each appt. I was under such stress as I thought I would get a ticket for my car!

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Response from TONI&GUY Reigate

Hi Ashwina! Thank you for your feedback. We have tried to contact you to discuss this, so that we can look into it for you. We look forward to seeing you again soon.