Brought a 45 minute massage through Treatwell. Booked in and said I was there was 45 minute back massage. Yes, that’s great let me take some details, the lady on reception said.
Massage was good - thorough and good pressure. Lovely heated bed and used a soft blanket instead of towels, which is a nice touch.
Finish to find that the total massage was 20 minutes. Not much I could do as the therapist had left the room and was waiting for me at reception.
Queried when I went to pay. Got told that the system only had it as 30 mins (odd for 2 reasons, given nothing was said when I booked in as I explicitly said 45 minutes and they don’t even offer 30 min back massages there). Even if it was a mistake, I was there 25 mins max, including getting undressed and dressed.
Got offered £10 off the next visit - which I was not impressed with and asked for it to be taken off the bill for that massage.
Shame, as it was a good, well needed massage and I would have rebooked. But how they dealt with the my concern poor - and reflected very poor value for money overall.
Dear Linda,
Thank you for taking the time to leave your feedback. I am pleased to hear you enjoyed the massage but I am also sorry to hear about the issues with the length of your treatment. I believe you have now spoken with Leanne and we look forward to welcoming you back again soon for your complimentary massage. We pride ourselves on good customer and without your feedback this would not be possible.
Best wishes,
Salv
