Ive been a customer of Velvet Rooms for at least 3 years and have regular cuts and colours there. Ive never had anything less than excellent service. Each session starts with checking Ive been happy with the result of the last appt, followed by advice if Im thinking of changing anything. Somehow Emma just knows what Im trying to describe and does it for me exactly. Emma is a colour expert too and won an award last year. All the staff are friendly. There are lots of price options too so if you cant spend so much one month theres cheaper services like half head colour or just a few highlights so you can still have something done. Id recommend VR to anyone.