Awful experience! Staff were unprofessional, rude and clearly had no clue what they were doing. Booked a massage at this place and asked several times over the phone if there’s anything I need to bring with me. Was told I just had to show my booking reference on my phone. Arrived on time ready for the treatment, only for them to say they need my booking reference printed. I told the staff that this wasn’t mentioned and they were very quick to call me a liar. I ran to the library to print out the reference number and when I returned they took the time off the massage so I wasn’t able to get the full hour I paid for, due to a mistake they had made. The massage itself was awful not a single qualification in site and it’s almost as if they had no knowledge or experience with customers before as the entire experience from start to finish was unorganised and messy. Staff obviously need training and in future the business should take ownership for their mistakes instead of blaming the customer. Happy to remove this review if they wish to contact me and refund me for this awful experience, but untill then I feel it’s best to be honest so people can avoid this place.
There was barely any communication after I described what I hoped to achieve after the haircut. Only one woman was in charge of cutting everyone’s hair and I didn’t know her name because she didn’t have time to introduce herself and ask my name. Basic haircutting skill and seemed reluctant when asked for adjustment. She had to stop twice to answer the phone and was chatting with other staff the whole time.
I was given an appointment at very short notice, on arrival I was greeted by name very warmly and introduced to Erin who would be my stylist. Erin listened and advised, explained the process, offered refreshments, gave me tips on how to look after my hair and done exactly what I hoped for, absolutely delighted!! Would definitely recommend and will definitely return
I bought a massage through Groupon. I'm always a little apprehensive before I go to a new massueus.
I was greeted at the door and asked to fill in a health form. The salon is safe and covid secure and the massage room is clean and calming.
Shannon did a brilliant 1 hour body massage and I will definitely be returning.
Hairbase understood what i wanted and managed to achieve exactly what i asked for with very helpful advice on how to achieve my new style at home but totally non pushy and no hard sell on buying extra products
i am very happy and HIGHLY RECOMMEND Hairbase
Had a full head of highlights and a trim. I’m in love with how Erin has done my hair. I will definitely be back
Lovely, professional staff who offer good advice. Very reasonably priced for a city centre salon.
I received a voucher for a cut and blow dry, although the staff were really lovely and friendly, during the cut I mentioned that my normal parting was not right several times. I was told that it didn’t matter too much if the parting wasn’t exactly right and that it could be adjusted once it was dried(it wasn’t). I have washed my hair since getting it cut and put my parting right and have ended up with a really lopsided cut, half my hair is cut as short of my fringe while the other side has no layers at all. Going to have to go somewhere else to sort it out.
Bought a voucher through living social. Was told it would only be accepted printed. Nowhere on the voucher does it state this. They refused to accept it emailed or text etc and suggested I print it off at the library which would have meant I would have missed my appointment in any event! Rude and unhelpful. Would never go back even for few!
Well Alison must have put my hair right!!as my friends family noticed the different!!
I was bought a voucher for my birthday for low or high lights cut blow dry.There was extra costs which I was taken aback at my looked nice when done but was not happy no colour chart was given for low lights it wasn’t to roots and I was going to races.All family friends couldn’t believe I had hair done said it just looked the same or was it a different service if you had voucher would not go again have rang and complained.Going in today for Alison to have a look will see what’s going be done
I am really disappointed with the haircut I had here. I had quite a lot of hair to cut off before highlights and I couldn't work out whether the hairdresser was just randomly chopping off the length or if she was a genius at seeing what the end cut was going to look like. There appeared to be very little styling going on, just cutting but she explained there was no point in highlighting the bits that were going to be cut off so that made sense. The highlights were exactly what I was looking for and my hair was styled quite casual and messy - but when a stylist does that, it looks good - right? Now that just feels it was rushed and careless. There wasn't any further adjustment to the hair cut, no more cutting or shaping so I didn't see what it would look like when I tried to style it myself. It's awful and I'm really disappointed with what it looks like. I won't be going back I'm afraid.
Would be happy to recommend, and already have done with friends
Staff fab, place gettin refurb, seems to be looking good so far, I'm happy anyway
Bean to lots of place, but this salon really good.
Staff friendly, attentive,listen to what you are asking for, really pleased,thanks
Visited this salon on Thursday using a Groupon voucher to ‘try out’ as ive used a number of salons in Newcastle but not felt comfortable to return
At Hair base , Alison ( the manager ) listened to what i wanted and I ended up with a superb cut and will definitely return
No airs and graces here, no feeling of intimidation at the stylist looking down their noses at you because ure no longer 25 and can afford s £50 haircut like most of the salons in Newcastle
Just fantastic atmosphere - with t was obvious the girls got on with each other , genuine interested in you and wonderful cut that I ve been able to manage myself st home. . No high pressure sales of products you feel obliged to buy - good common sense advice on how to manage your hair
Thank you
I ll definitely be back.
Went in on Tuesdayh. Decided to finally get the chop, went from very long to shoulder length, also a few subtle highlights. Absolutely love my new look, everyones commenting on how good my hair looks. Staff all really friendly, lovely cosy atmosphere. Will deffinately be going back.
I've been going here for over ten yrs, staff are all lovely and friendly, ,and I'm always happy with my hair.
Great salon, lovely atmosphere, great cut & colour , booked up again! ????
I had a great cut & highlights from Alison. A lovely salon, with a great atmosphere. The standard of service received is as good as I have had in any salon and have already booked my next appointment.
Got a groupon voucher as a gift, had a lovely experience at hairbase, the result of the cut is just what I asked for.
I had a cut and colour, I'm pleased with the result, the staff are all very nice and knowledgable. Jess did my hair,I will be going back,thank you Jess.
Went here with a groupon voucher, really pleased, the staff are lovely, and you get free coffee and cake. Highly recommend, will be back.
Had a great haircut from John today will go back
