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John & Surtees Hair Base in Newcastle upon Tyne

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John & Surtees Hair Base

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4.0

20 reviews

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  • Value
  • Result
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  • Atmosphere
  • 5 stars (14)
  • 4 stars (1)
  • 3 stars (1)
  • 2 stars (3)
  • 1 stars (1)
Reviews Write A Review

Had a full head of highlights and a trim. I’m in love with how Erin has done my hair. I will definitely be back

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Lovely salon, very reasonable

Emma - 12th Nov 2019

Lovely, professional staff who offer good advice. Very reasonably priced for a city centre salon.

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Disappointing haircut

Cat - 15th Aug 2019

I received a voucher for a cut and blow dry, although the staff were really lovely and friendly, during the cut I mentioned that my normal parting was not right several times. I was told that it didn’t matter too much if the parting wasn’t exactly right and that it could be adjusted once it was dried(it wasn’t). I have washed my hair since getting it cut and put my parting right and have ended up with a really lopsided cut, half my hair is cut as short of my fringe while the other side has no layers at all. Going to have to go somewhere else to sort it out.

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Very poor customer service

Jukia - 26th Jul 2019

Bought a voucher through living social. Was told it would only be accepted printed. Nowhere on the voucher does it state this. They refused to accept it emailed or text etc and suggested I print it off at the library which would have meant I would have missed my appointment in any event! Rude and unhelpful. Would never go back even for few!

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Well Alison must have put my hair right!!as my friends family noticed the different!!

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I was bought a voucher for my birthday for low or high lights cut blow dry.There was extra costs which I was taken aback at my looked nice when done but was not happy no colour chart was given for low lights it wasn’t to roots and I was going to races.All family friends couldn’t believe I had hair done said it just looked the same or was it a different service if you had voucher would not go again have rang and complained.Going in today for Alison to have a look will see what’s going be done

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I am really disappointed with the haircut I had here. I had quite a lot of hair to cut off before highlights and I couldn't work out whether the hairdresser was just randomly chopping off the length or if she was a genius at seeing what the end cut was going to look like. There appeared to be very little styling going on, just cutting but she explained there was no point in highlighting the bits that were going to be cut off so that made sense. The highlights were exactly what I was looking for and my hair was styled quite casual and messy - but when a stylist does that, it looks good - right? Now that just feels it was rushed and careless. There wasn't any further adjustment to the hair cut, no more cutting or shaping so I didn't see what it would look like when I tried to style it myself. It's awful and I'm really disappointed with what it looks like. I won't be going back I'm afraid.

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Would be happy to recommend, and already have done with friends

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Great banter and staff nice

P.adams - 25th Feb 2019

Staff fab, place gettin refurb, seems to be looking good so far, I'm happy anyway

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Bean to lots of place, but this salon really good.

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Staff friendly, attentive,listen to what you are asking for, really pleased,thanks

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Superb cut fantastic atmosphere

Annette Dennison - 18th Aug 2018

Visited this salon on Thursday using a Groupon voucher to ‘try out’ as ive used a number of salons in Newcastle but not felt comfortable to return
At Hair base , Alison ( the manager ) listened to what i wanted and I ended up with a superb cut and will definitely return
No airs and graces here, no feeling of intimidation at the stylist looking down their noses at you because ure no longer 25 and can afford s £50 haircut like most of the salons in Newcastle
Just fantastic atmosphere - with t was obvious the girls got on with each other , genuine interested in you and wonderful cut that I ve been able to manage myself st home. . No high pressure sales of products you feel obliged to buy - good common sense advice on how to manage your hair
Thank you
I ll definitely be back.

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Went in on Tuesdayh. Decided to finally get the chop, went from very long to shoulder length, also a few subtle highlights. Absolutely love my new look, everyones commenting on how good my hair looks. Staff all really friendly, lovely cosy atmosphere. Will deffinately be going back.

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I've been going here for over ten yrs, staff are all lovely and friendly, ,and I'm always happy with my hair.

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Great salon, lovely atmosphere, great cut & colour , booked up again! ????

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Great Cut & Colour

Andrea - 26th Jun 2018

I had a great cut & highlights from Alison. A lovely salon, with a great atmosphere. The standard of service received is as good as I have had in any salon and have already booked my next appointment.

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Bargain with groupon!!!

Emma charlton - 26th Jun 2018

Got a groupon voucher as a gift, had a lovely experience at hairbase, the result of the cut is just what I asked for.

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I had a cut and colour, I'm pleased with the result, the staff are all very nice and knowledgable. Jess did my hair,I will be going back,thank you Jess.

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Went here with a groupon voucher, really pleased, the staff are lovely, and you get free coffee and cake. Highly recommend, will be back.

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Had a great haircut from John today will go back

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