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TONI&GUY Newcastle

Colour
4.2

I visited on Saturday for a colour and cut. On leaving the salon my hair looked fine. Scott who was lovely explained that he had packed as many highlights through my hair. I wanted the grey coloured with some highlights but my hair is still showing grey underneath. I think for the cost I would have expected this not to be the case. Previous this has not happened. I am not usually a person to complain as I love coming to the salon and love libby styling my hair. 140 pounds is a lot to pay for a colour that will probably not last that long. as I say Scott was lovely and maybe misunderstood. Kind regards.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Newcastle

Dear Julie

Thank you for your review and we were sorry to hear of your disappointment with your service at TONI&GUY Newcastle

We endeavour to offer and exceed the highest possible standards of service throughout the TONI&GUY
I have now looked into your service , you paid £58.00 plus £10.00 smartbond for a half head .

For a half head we would not be colouring the underneath this service would be a full head and charged at a higher amount .

You were charged £50 for a cut and £24.45 for a product gift pack.

If you would like to email us for any more information required We would be happy to help

Kind regards

TONI&GUY Newcastle