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Village Spa in Dudley

Village Spa Dudley

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4.4

26 reviews

  • Service
  • Value
  • Result
  • Cleanliness
  • Atmosphere
  • 5 stars (20)
  • 4 stars (3)
  • 3 stars (2)
  • 2 stars
  • 1 stars (1)
Reviews Write A Review

Really good treatment, provided by highly professional staff. Me & my wife would definitely use the spa again.

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Verified Appointment Verified by iSalon

Sorry can’t remember the girls name ( tall, blonde ) - nice back exfoliation, massage & facial - would’ve liked more attention to the scalp massage (was expecting something more like you get in the hairdressers)

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1 bad element ruined the whole experience

Rebecca Durham - 21st Jan 2018

Verified Appointment Verified by iSalon

Leanne was fantastic. The massahes were amazing. But i had my nails done with another girl and it was terrible. The varnsh was still gooey 3 hours later so it completely ruined. I have photos if you'd like them. Too many layers. It was like chewing gum. It's gone everywhere. Ruined a jumper and a leather handbag. Hoping fabia will call me tomorrow to rectify it. I was still charged 16.00 for the polish!!! I need that refunding please. It was never ever going to dry.

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Diaspointing! Never again.. :(

Alison Edwards-wilson - 21st Jan 2018

Verified Appointment Verified by iSalon

Not impressed!!

It all started with the robe I had been given had clearly not been washed as it had a DIRTY tissue in the pocket, which hadn’t been through the wash.

-The layout was a little rubbish you had to walk through the main corridor into reception to get to the spa from the swimming facilities past the gym with no shoes on, there was no single use slippers provided (it wasn’t recommend to us on the phone to bring our own)

-The changing rooms were dirty and needed a good clean the benches had marks on them and the toilets were filthy, the toilet flush was also broken and had no silver push button. There are no signs of which way to go in the changing room so I was walking around confused. The towel dump bin was absolutely ditched.

-After our treatment I was told to sit in the waiting room and someone was going to come get us and bring us fresh towels we sat waiting for 25 minuets for someone to come to us.
When I called to book I was also told we had access to the spa 9-5 and a 25 minute treatment followed by lunch. As I hadnt used the spa before I just assumed someone was coming back to explain we could go back in to the swimming facilities or explaining the lunch or even offer further treatments however After 25 minutes of waiting no one came so we just walked out...

So after going into the pool and facilities at 11:00 having treatments at 12:00 we left at 13:00 in utter disappointment. This was definitely not a spa day I feel we would have been better off booking a treatment in a beauty salon and saving our money!

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Verified Appointment Verified by iSalon

Charlie was great, had a massage & facial & she was excellent.
Would recommend.

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Back and neck massage and facial

Rose Luke - 20th Jan 2018

Verified Appointment Verified by iSalon

Great massage and facial

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Relaxing & calming treatments

Bhav Patel - 19th Jan 2018

Verified Appointment Verified by iSalon

Treatments and staff were brilliant and left feeling calm and relaxed nice way to finish the working week

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Verified Appointment Verified by iSalon

The therapists were late as they had taken the wrong couple through which was our time slot. 20 minutes late so our treatments were cut short to make up time. Not the relaxing experience is hoped for as this was a birthday treat for my friend.

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Verified Appointment Verified by iSalon

Lovely girl, made me feel really comfortable booked to come back x Lovely Receptionist too.

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Verified Appointment Verified by iSalon

***** was a lovely girl but the treatment was rushed. I was left in the room for over 5 minutes at the start, had only 15 minutes massage then left no 5 minutes to dress. Very disappointing. Furthermore, although explaining and documenting my tension areas these received no more attention than other areas.

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Verified Appointment Verified by iSalon

Not sure of name but was excellent

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Lovely atmosphere, therapist was very friendly and extremely perfessional
I left the spa feeling extremely relaxed.

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Had a lovely spa experience yesterday, unfortunately I can't remember the name of my therapist as she was so friendly and relaxing, definatlet recommended. Lovely atmosphere. Having to get dry to go to the bar for lunch wasnt good as we had to then put back on our cold wet swimsuits, if we had been warned we could have bought a spare with us. Lunch however was nice. Didn't enjoy the leisure facilities as much as I didn't expect to see childrens swimming lessons in the morning and into the afternoon on our relaxing spa day. Everywhere was very cold, there was no way we could have relaxed on the sunbeds as it was so chilli. It was also cold I the bar at lunch and abd I had a sweatshirt on. Thank goodness.

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Super experience

Yvonne - 14th Jan 2018

Welcoming, friendly and polite. Both massage and facial were excellent-would recommend.

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Verified Appointment Verified by iSalon

Really enjoyed but my daughter says I should have got a special offer and not paid as much

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Verified Appointment Verified by iSalon

The girls were amazing! The one on the front desk was very friendly and the two girls who did the massages were brilliant! They are a credit to the spa x

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Verified Appointment Verified by iSalon

Was perfect and exactly what I needed

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Response from Village Spa Dudley

Thank you for the 5* review of your recent spa visit Vicki.

We will be sure to pass your great feedback onto the team and we look forward to welcoming you back to Village Spa Dudley again soon.

Verified Appointment Verified by iSalon

Went with 3 friends, our aim was to relax and chill out! We all had a lovely day the staff were friendly and helpful and we all enjoyed our time there especially the treatments.

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Response from Village Spa Dudley

Thank you for the 5* review of your recent spa day Katie.

We will be sure to pass your great feedback onto the team and we look forward to welcoming you back to Village Spa Dudley again soon.

I did originally book in with Marcia and was very disappointed when I got there to find she wasn't available.
Chelsea stepped in and she was very friendly and her treatments were lovely. Was very disappointed to find espa sales were not in store... I needed a few things but it was cheaper to buy online so these were purchased when I got back home.

Pool was cold...but on this visit I managed a towel and robe!!! :0)

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Response from Village Spa Dudley

Thank you for the 5* review of your recent spa day Steph.

We will be sure to pass your great feedback onto Chelsea and we look forward to welcoming you back to Village Spa Dudley again soon.

Verified Appointment Verified by iSalon

Kirsty gave an excellent back neck and shoulder massage and facial. Love the treatments and products being a therapist myself it's great to have an excellent therapy too. See you again soon ladies.

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Response from Village Spa Dudley

Thank you for the 5* review of your recent spa treatments Rachel.

We will be sure to pass your great feedback onto Kirsty and we look forward to welcoming you back to Village Spa Dudley again soon.

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