Had an appointment booked and arrived early. Met and greeted by staff as soon as I arrived. Stephen came to let me know he was just finishing a client and would be with soon. I am so pleased with my hair and the way Stephen has styled it. Knew exactly what the problems were and what was needed. I have booked before leaving the salon to have my hair cut and coloured. Brilliant all round, and will be recommending the salon to friends and work collegues etc.