Use this salon with caution. It all started out great, but unfortunately, I have had one too many bad experiences not to speak out. Most recently, I have had both my head and neck quite seriously burnt by a keratin smoothing solution, as they failed to properly tie up my hair so that the solution was left right next to the skin for a hour. The reaction of the salon-owner when I told her about it rather than offer any apologies or advice as to how to deal with it, was simply to say that they wouldn't welcome me in the salon again as it was too risky that I'd have a bad reaction again!! Given that this is the last in a long line of issues, including the manager of the salon cutting very odd layers into my hair which were the opposite of what I'd asked for, charging me £28(!) to blow dry my hair on top of paying to have it coloured and cutting it very short and colouring it almost black, when I'd said I wanted to grow it and retain the lighter colour it had faded to, this works fine for me.
