I went in a few weeks ago for a colour (brunette naturally, wanted it lightened in a balayage style), showed the stylist a picture of exactly what I wanted but she seemed to take no notice as what I ended up with was my hair completely bleached orange, no hilights or anything - just a solid block of orange with the roots left out. I left feeling like I’d been robbed as I paid £100 for a cut and colour. The hairdresser barely spoke to me the whole time I was there and it was very uncomfortable. I went back the next day and complained, and after a collaring from the receptionist who tried to tell me I was wrong, a different stylist agreed to fix my hair for free. Although this second colour was a lot better than what I originally had done, I am still really unhappy with it as it is nothing like what I asked for, and my hair is so damaged from the whole process. Would not recommend this salon at all, I’m having to pay someone else to fix their mistakes now and I wish I’d never gone in the first place! Really disappointing experience.
