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Roland John Hair Studio

Surprised and disappointed
4.2
Appointment verified by Salon Control

I went in after growing out my pixie hair style so my hair was over 12” long. Was in need of a good cut and some shape put back into my hair. Booked online and appointment confirmed at a firm price. Products they used were great but was charged an extra £10 - was told the prices online were ‘from’ and not actual. The next day it looks like I just had an ordinary trim.

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Response from Roland John Hair Studio

Thank you for taking the time to leave a review although I was disappointed it was not 100% in my favour. Firstly you're correct about the booking page price, I will ensure it says "From" in future. Our website says 'from' but this is missing on the booking page. A haircut can take as little as 30 minutes but quite often over an hour. We cannot list them all individually. I spent over an hour on your hair and gave you a faultless perfect haircut and blow dry. I charged you £65 for an hours work ( I actually receive £54.16 after VAT ) and I was 100% happy with the work I did and thought that you were too. I am so sorry you are not 100% happy and if you contact me I will be happy to refund you the £10 discrepancy. Once again, many thanks for bringing this to my attention. Roland John.