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Plans

salonspy offers professional salon owners a choice of three plans to help manage client reviews via our intuitive platform. Integrating with leading salon software, your advanced integration may only be a few clicks away.

Basic
Free for all salons Simply claim your salon listing to get started

Claim Salon

Plus
£19.99   Free for iSalon or Salon Genius users

Upgrade

Pro
£29.99   £9.99/month for iSalon or Salon Genius users

Upgrade

Compare Features

Basic Plus Pro
Salon name, address and phone number.
Basic profile information
Share any reviews to your social media platforms.
Social media sharing
Have your profile published to salonspy, and start receiving reviews.
Receive reviews
We check/moderate all reviews before they get published to the site.
Moderated reviews
Have a salonspy reviews feed through to your website, that automatically updates.
Website Integration
We generate reviews automatically by integrating with your salon software system. If we don't already partner with yours, we can still set the system up to work.
Software integration
Reply to / dispute any reviews - this promotes client engagement & shows the world how seriously you take customer feedback.
Manage your reviews
Add the links to your social media platforms and increase your following.
Links to social media profiles
Link your website and improve your presence on Google.
Links to your website
List your opening hours.
Opening hours
Tell us which brands you carry so you can be featured in more search results ie Great Lengths Hair extensions.
Brands carried
The ultimate dashboard of your salons feedback - break down the reviews into date, month, rating or even by team member.
Performance dashboard
Activate our popular Recommend a Friend feature - have your clients share referral vouchers on Facebook, Email and WhatsApp.
Recommend a friend
Add your online booking link to your salonspy profile and take full advantage of our hair & beauty traffic.
Online booking
Award winning salon? You can now list your salonspy & industry awards!
Awards
Add a list of team members & each time you get a new review we will ask the client which team member served them, then you can view all those reviews seperately in the admin section - great for performance management.
Team member reviews
Have several salons? Oversee their performance and management from one account.
Group admin account
Internal, private feedback between the client and salon owner - if you get marked down for anything, PF will ask them exactly why & what went wrong. These comments are not displayed publicly.
Private Feedback
Annual recognition for your salons' overall performance.
Annual Salon Awards
As a part of our annual awards process - team member reviews will be used by salonspy to determine the MVP within each business and region (i.e. stylist of the year / therapist of the year).
Annual Team Member Awards
Basic
Basic profile information
Social media sharing
Receive reviews
Moderated reviews
Plus
Basic profile information
Social media sharing
Receive reviews
Moderated reviews
Website Integration
Software integration
Manage your reviews
Links to social media profiles
Links to your website
Opening hours
Brands carried
Pro
Basic profile information
Social media sharing
Receive reviews
Moderated reviews
Website Integration
Software integration
Manage your reviews
Links to social media profiles
Links to your website
Opening hours
Brands carried
Performance dashboard
Recommend a friend
Online booking
Awards
Team member reviews
Group admin account
Private Feedback
Annual Salon Awards
Annual Team Member Awards
Group admin account

Collate and oversee multiple salons with our Group Administrator account. Whether you have two or a hundred salons you'll be able to see their collective performance and display your salons on a single page.

£9.99
per month
per user

Why upgrade?

Manage reviews and analyse performance via dashboards

With our performance dashboard, you will be able to monitor feedback for each team member.

You'll also be able to add online bookings to your page and as an extra treat, salon and staff members will be entered into the annual salonspy 'stylist of the year'.

Improve your Search Engine rankings

Our platform is designed to rank well in Google - if you have reviews, we will get them ranked in no time. Have your good reviews found, more often.

You're in good company...

We proudly work with lots of leading industry names and have achieved amazing results for everyone from small independents, to the largest chain in the country.

“salonspy is a great platform for enabling salons to obtain invaluable feedback from their clients. We were amazed at how many reviews we have received through salonspy. Additionally, the fact that most of them contain detailed comments that we can pass on to the salon team is immensely helpful.”

Tim Duncan, Owner and Director, Hare & Bone

FAQs

  • Are reviews moderated?

    Yes. All reviews that are submitted are human-moderated by our in-house team before they're published and visible to the public.

  • Will my salon's reviews show up in search engines (i.e. Google)?

    Absolutely. Your salon's listing is fully optimised to show in Google, allowing potential clients in your area to find your reviews.

  • What happens if I get a negative review?

    Bad reviews unfortunately do happen. When receiving contructive feedback it is an opportunity to rectify and rescind the complaint. Salon Owners can use the Review Management Tools to respond to reviews whether good or bad. As an impartial feedback platform, salonspy does not allow the omission of negative reviews.

  • How are negative reviews moderated by salonspy?

    We have a careful code of ethics that ensures all reviews are family-friendly content with profanity stricly censored. We do not allow personal attacks and allow stylist/therapist's names to appear in negative reviews.

  • What if I think the review is fake?

    If you believe the review is fake, please use the 'Dispute' option within the review management tools. We will investigate this further.

  • Can I share the reviews on my social media?

    Yes, we encourage it. Each review can be shared to Facebook / Twitter from the salon control panel.

  • Can I respond to my reviews?

    Responding to reviews is a great way to show the world that you take client engagement seriously. We advise salons to respond to all reviews, good or bad, and address them each individually. A copy and paste response doesn't come across well.

  • Can I offer my clients an incentive to leave a positive review?

    No. You can encourage your clients to leave you feedback, but offering a reward for a positive review is against our fair practice policy.

  • How can I register my business on salonspy?

    Easy, click on this link and you can add your business which we will moderate and add to our database

  • Can I link the reviews to my own website?

    Yes. Within your control panel you will see a 'Widget' section. If you require a bespoke widget, please contact us for costs.

  • I use salon software, how do I integrate?

    salonspy integrates with most platforms. Visit the plans page for more information.

  • Is salonspy available in my country?

    Possibly, it depends where you are located. It's best to get in touch and we can be a little more specific as we're currently planning to roll our platform out to other countries.

Having trouble getting started?

Send us a message in the form below and we will aim to respond within 48 hours.